• Online Digital Marketing, Evergreen, Organic Content
• Backend Systems
• UX/Microcopy
Mapping customer journeys is an essential step to understanding what user behaviours lead to purchases. By visualising the user’s path, you can identify steps to drive them through compelling experiences and provide the right information at the right time.
Embed The Business EQ Method to engage, inspire, include, impact and connect customers in innovative and meaningful ways to attract new customers, and enter new markets with EQ Messaging.
Kat has attended our executive-level program on Leading Digital Transformation and manifested herself as engaged, thoughtful and knowledgeable participant. She leveraged every speaker to the fullest asking insightful questions and shared her knowledge with the peers, encouraging group participation. It is rare to see both knowledgeable and knowledge-seeking professionals, and I am glad to have had Kat onboard!
Katrina is an amazingly inspirational woman, a true professional with a wonderful personality and a wealth of knowledge and experience.At very short notice Katrina agreed to deliver a student workshop around creating a professional LinkedIn profile here at Canterbury Christ Church University. This was primarily aimed at our final year students who will be going out into the world of work after their exams in May. Most are ill prepared so Katrina very kindly shared her slides with both students and staff.Katrina delivered the session with total confidence and in a lovely upbeat manner which appealed to students, holding their attention throughout. Students were really impressed by her breadth of knowledge and her helpfulness both during and after the session where she stayed to answer further questions.
Students also mentioned particularly liking the interactive parts of the presentation where students were encouraged out of their comfort zone to share information.Staff and colleagues who sat in on the session also mentioned “learning something new”!For myself I found Katrina to be a wonderfully warm person who likes to help and support others as much as herself. I hope to meet up with her again sometime soon!”
Katrina is brilliant at creating strong online strategy. Her energy is so positive and her enthusiasm infectious.
We loved working with her.
Psychologies Magazine
Editor - in -Chief
www.psychologies.co.uk
Lots of people are surprised when I tell them that The Cacao Club is a one-woman show. I started and run this business on my own with no support from investors or employees. It’s been a journey and while yes, there have been a few breakdowns along the way, I would not have made it this far without the support from a few incredibly, smart and generous people, over the years.
One of them is Katrina Young, my business coach.Last year I was lucky enough to work with Kat and it was one of the best business investments I have made. Kat is an absolute pro at meeting you where you’re at on your journey. It was a truly holistic experience and one of my favourite and most valued parts of our work together was the time we spent uncovering my ‘why’ and the emotional drive behind my business goals.
Not only did Kat help me to lay solid foundations for The Cacao Club and implement a clear structure to work from, but she also supported me in my role as a new mother and a partner, offering practical tools and emotional support that helped me find a beautiful balance between my work and home life.
From here she offered practical tools to implement structureWithout these tools, I would not be where I am and there is no way I would be able to run The Cacao Club on my own and support my family at the same time. Her gentle and personal approach helped me to develop the confidence to step into my power as an entrepreneur and I am so grateful to have her as a role model in both work and life.
Katrina Young is one of the most incredible people I have ever had the pleasure of meeting and working with.
I have supported Katrina with various projects over the last 6 months for her business and have been blown away by the knowledge, skills and expertise this lady has to offer. She transforms businesses, but don’t be fooled -when you work with Katrina you need your seatbelt on and an open mind because she will challenge and push you to be the very best you can be.
Katrina’s impressive skill set aside, personally, Katrina is one of the most genuine and kind-hearted people I know. Her passion for what she does shines through and her generosity in developing and supporting me in my business whilst working together has been invaluable.
I fully recommend working with Katrina if you want to transform the way you work and start building the business you have dreamed of. Katrina will help you to generate leads, transform processes and improve efficiency within weeks.
Katrina has been such a pleasure to work with, she is so full of knowledge when it comes to her industry. I have truly learnt a lot and come away with great resources that I will continue to use in my businesses. The end project definitely surpassed my expectations and she has put me in direct contact with her amazing team network. Thank you Katrina Young today was amazing, feeling full of knowledge. Sometimes doing this stuff can feel so overwhelming but you literally have a solution, idea, system or person to help with everything
Customer Journey Mapping
Digital Customer Journey Mapping helps companies create digital customer journeys and identify strategic business opportunities. Expert insights from eight case studies take you step-by-step through the process of creating a customer journey map, uncovering new opportunities as you go.
🖐It’s essential to map your customer journey. Customer experience mapping gives you a deeper understanding of the people behind your company. It allows you to visualise pain points and opportunities surrounding the user experience. allowing you to understand your customers' expectations and deliver a better customer experience.
Digital Backend Systems
Designed with your needs, lifestyle, abilities, budget and goal aspirations. Setting up your Digital Online business infrastructure from scratch takes a lot of time and money, not to mention not knowing where to begin.
Building and maintaining a solid governant and compliant, backend infrastructure for your online business can be consuming, expensive and a daunting challenging task when you do not know where to begin. Building all the necessary growth backend systems to run your online business can be a long and burdensome process when you have no organised structure or process or fragmented software, plugins and software.
Building and maintaining a solid Digital Ecosystem backend infrastructure for your business can be a time-intensive task. With many SME’s choosing to outsource their backend build, compliance and governance and ecosystem strategy to 3rd party services or apply unfit for purpose building blocks, with integrators and software that may lack in quality, support and compliance.
You are looking for;
Structure
Organisation
Sustainability
Compliance
Efficiency
Profitability
Sales & Lead generating systems
Are you ready to re-imagine the future of your Business?
With an inclusive, innovative and comprehensive approach a creative digital consultancy, supporting clients and corporations to bridge the gap with
Technology
Innovation
R & D
Providing everything from:
Customer research implementation
Strategy
Marketing
Consulting
Mentoring
Implementation
Training and more
Want to productise, monetise your skills & knowledge into automated systems to diversify your streams of income?
Organisations and Businesses who adopt Innovative and Digital Strategic Digital infrastructure, create a competitive advantage.
They are the companies that adapt to innovative opportunities, which increase efficiency, profitability, and productivity.
Simply put Business Owners and Organisations who align service, customers, and staff at the forefront, have a robust and responsive Digital Strategy in place.
ACCREDITED COURSES, TRAINING & PROGRAMS, CORPORATE CPD TRAINING & PROGRAMS
The best way to master a subject whether it is digital transformation, digital business strategy, or business training is to acquire the skills through accredited and actionable training programs and courses. Whether it’s preparing yourself or teams and management for the next career step education or enhancing your business skills and acumen.Learn how to grow your business with our tailored corporate training programs today.
Business Mentor in-a-box ™ - providing Accredited Distance Training. is an innovative distance education (e-learning) program created for the small business owner, who wishes to run a successful business. Services are provided by Business Mentors that are constantly working with business owners. Our mentors have extensive experience in developing businesses from scratch and in managing mature ones.
CPD registration number 13358 and certification.
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